Welcome to onlineTEKI
To help you get started, here’s a directory of all our website features.
- To “TO VIEW YOUR onlineTEKI ACCOUNT DASHBOARD” – GO HERE >>
- TO POST AN IT TASK – GO HERE >>
- To “TO ADD FUNDS TO YOUR ONLINETEKI HOLDING ACCOUNT” – GO HERE >>
- To “TO VIEW YOUR CURRENT LIVE IT TASKS” – GO HERE >>
- TO CHECK YOUR PRIVATE MESSAGES – GO HERE>>
- TO VIEW YOUR WORKSPACES WITH TEKI’s – GO HERE >>
- TO CHANGE YOUR PASSWORD – GO HERE >>
- TO LEAVE or READ REVIEWS – GO HERE >>
- TO GET HELP FROM OUR SUPPORT TEAM – GO HERE >>
All your reference points for your account are on the MY ACCOUNT page then Look down the left side margin.
POST AN IT TASK
To post your first IT Task, just click the pink POST AN IT TASK button at the top of the page.
Complete the form with as much detail as possible. You’ll need to provide some details about your IT Task, set a budget you’re willing to spend, and select a date to have your IT Task completed by.
Visit our “How to Post an IT Task” page (for step by step instructions) CLICK HERE.
GETTING HELP
If you’re unsure about any part of the form, simply reach out to our onlineTEKI support team via our contact page HERE and we will assist you.
COST TO “POST IT TASK”
Posting an IT Task is completely FREE. If you select a $25 Quick Consultation you will be asked to pay the $25 fee up-front. But no other IT Tasks require any payment until you have selected a TEKI to work on your project.
$25 QUICK CONSULTATIONS
If you post a $25 Quick Consultation you will be asked to pay the $25 fee up-front. It will be held in our onlineTEKI Holding Account until you are satisfied the consultation has been completed and you release it.
To learn more about how the $25 Quick Consultations work, visit our information page HERE.
BIDS FOR YOUR IT TASK
Once you’ve posted your IT Task, TEKI’s can start bidding on it. You’ll then select the TEKI who best fits your needs and budget by approving their bid.
PAYMENT FOR YOUR IT TASK
Before a TEKI can begin work on your project, you’ll need to deposit the Task Contract amount that you agreed on into your onlineTEKI Holding Account. Your TEKI is notified that the funds have been deposited and can then commence work on your IT Task.
PROVIDING YOUR TEKI WITH LOGINS
If it’s required for your IT Task, you can then hand over any passwords or login information after your IT Task is allocated to your chosen TEKI (not before). If your TEKI is coming to your home, or you are dropping your hardware off at their premises, you can safely exchange details at this time.
RELEASING PAYMENT FOR YOUR TEKI
Once your IT Task has been completed to your satisfaction, your TEKI marks your IT Task as “Delivered” and you will then be promoted to release the funds from your onlineTEKI Holding Account to your TEKI.
COMPLAINTS/DISPUTES
If at any time you are not satisfied, please explain your concerns to your TEKI first. If you still need help, please reach out to us at the onlineTEKI Support Team. We can help to ensure a fair resolution.
In the rare case of a dispute, it’s important to have a clear record of communication. Unfortunately, any communication with your TEKI done outside your Workspace (on the onlineTEKI website) can’t be taken into consideration if a dispute arises. We are also unable to assist with any payments made outside the onlineTEKI platform. Payments made outside our Task Platform are against our Terms of Service – This is to protect both you and your TEKI.
FRAUD OR SUSPICIOUS BEHAVIOR
We want everyone to have a comfortable, safe, and professional experience on our platform. If at any time you suspect your TEKI has done something untoward or unprofessional, please notify us immediately by contacting our onlineTEKI Support Team HERE.
CURRENCY
Please note currently all IT Task prices are in Australian Dollars (AUD). This may change in the future.
